Privacy Policy

Introduction

JuliSoft Software ("JuliSoft", "we", "our", or "us") respects your privacy and is committed to protecting the information you provide when using our website, Electronic Visit Verification (EVV) platform, Medicaid transportation software, APIs, and related services.

Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and company information
• Account credentials and user profile information
• Scheduling and visit-related information
• Usage data, browser information, and device information
• Information submitted through contact forms and support requests

How We Use Information

We use information to:

• Provide and maintain our software services
• Support EVV compliance and reporting workflows
• Improve software performance and user experience
• Respond to support requests and inquiries
• Protect against fraud, abuse, and unauthorized access

Verbal SMS Consent: Customers provide consent to receive SMS messages by verbally agreeing during a phone call or in-person interaction with a JuliSoft Software representative. At the time consent is obtained, customers are informed of the types of messages they will receive, that message frequency may vary, that message and data rates may apply, and that they can opt out at any time by contacting Julisoft .

SMS Communications

If you provide your mobile phone number and give verbal consent to a JuliSoft Software representative, you agree to receive SMS text messages related to our services. These messages may include scheduling notifications, support updates, service alerts, and other service-related communications.

Message frequency varies. Message and data rates may apply.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Third-Party Services

Our services may integrate with third-party platforms including, but not limited to, Sandata, HHAeXchange, Promise, and other approved systems. Each third-party provider maintains its own privacy practices and policies.

Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality, monitor usage, and enhance user experience.

Data Retention

We retain information only as long as necessary to provide services, satisfy legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on applicable laws, you may have rights to access, correct, update, or request deletion of certain personal information.

Children's Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

JuliSoft Software
Email: support@julisoftware.com
Website: https://julisoftware.com